Pest Control Questions We Get Asked
Safety, getting ready, the price and the pests we treat, answered plainly.
Kids, pets and the house
How long do kids and pets stay off a treated area?
Until it has dried, in most cases. Outdoors, that means keeping kids and the dog off the treated beds and the strip along the foundation until they are dry; shade and humid weather slow that down. Indoors, gel bait and dust go into cabinet seams and wall voids where nobody touches them, so the rooms stay in use. Before leaving, the technician tells you what was used and when each area is fine to use again.
Do we have to leave the house while you treat?
For most treatments, no. You stay out of the room while the technician works in it, and off any sprayed surface until it dries, but the rest of the house carries on as usual. If someone at home has asthma or there is a new baby, mention it on the call. Should a treatment ever need the house empty, you hear that at the inspection, before you agree to anything.
Can you use organic or natural products instead?
Yes, for many pests. Organic pest control uses botanical products instead of conventional ones, and some families choose it because of a crawling baby, a dog that digs in the beds or a vegetable patch by the fence. It works well on some pests and poorly on others; an established termite colony is the clearest example of the second kind. You hear which applies to your house before anything goes down.
Before and after the visit
How should I get the house ready?
Clear out the cabinets under the kitchen and bathroom sinks, pick up pet bowls, and make sure the attic hatch, the garage and the side gate are easy to reach. Stop using store-bought sprays a few days ahead: they scatter roaches and ants and make the nest harder to trace. Someone who can say yes to the treatment should be home, since nothing is applied without that yes.
Should I keep the bug I found?
Yes, if you can do it safely. A dead one in a zip-top bag or a jar, or a sharp photo on your phone, helps name the pest at the start of the inspection. Leave shed wings on the windowsill where they fell, because the technician will want to see them in place.
What do I get in writing after the visit?
The findings: what the technician found, which products were used and where each one was applied. Keep them. If a pet gets into a treated bed, the product name is the first thing a vet will ask for, and if the pest comes back, the next visit starts from that record.
What if it rains after the treatment?
Once an outdoor treatment has dried, an ordinary rain does not wash it away. A downpour before it dries can, which is why heavy rain in the forecast is a reason to move the outdoor part of a visit to another day. Indoor treatments are not affected at all: bait and dust sit inside cabinets and walls, where the weather never reaches them.
How long until the pests are gone?
Ants and roaches treated with bait fade over several days, not overnight. Bait works slowly on purpose: ants carry it back to the nest, and roaches pass it to the ones hiding in the walls, so seeing a few more in the first days is normal. A termite colony in the soil under the slab dies off more slowly after the liquid treatment, and the technician tells you what to expect for your house.
Price and credentials
Why is there no price on the phone?
Because the price depends on things nobody can see from a phone call: which pest it is, how far it has spread, the size of the house and whether the yard needs treating too. Roaches in one cabinet and roaches in every wall void are different jobs. The inspection comes first, you get the price before anything is applied, and you decide from there.
Is there a guarantee?
Yes. What it covers depends on the case, and we agree it with you before any work starts. A roach treatment in one kitchen and a termite treatment for a whole house are different jobs, so they do not come with the same terms. You hear what applies to your house before any treatment, the same way you hear the price.
Are you licensed and insured?
Yes. We hold a Texas structural pest control business license and carry the liability insurance the state requires of a licensed business. State law requires one for pest control done for hire, so it is worth asking any company before it treats your home.
Where and what we treat
Which parts of Dallas–Fort Worth do you cover?
Homes in Dallas, Collin, Tarrant and Denton counties: Dallas, Fort Worth and the suburbs between them, from Celina and Denton in the north to Mansfield in the south. The service areas page lists the cities county by county, and the towns between them are covered too. If you live near the edge, give us the ZIP when you call (972) 573-9907.
Do you treat apartments and townhomes?
Yes. We treat houses, townhomes and apartments that people live in.
Are there pests you do not treat?
Yes. We treat termites, roaches, ants, spiders, house crickets, earwigs, silverfish, clothes moths, centipedes and millipedes, and we remove mice, rats, bats, squirrels, raccoons, opossums, skunks, birds, snakes and moles, in and around homes. If what you are seeing is not on that list, describe it on the phone before anything is booked. You get a straight answer on whether it is ours, and if it is not, we say so instead of sending someone out to look.
Question not here? Ask it on the phone
A person picks up. If the answer depends on your house, you can book the inspection right there.